旅居主人及體驗策劃人指南：有關更改及取消訂單和退款的資料

Sometimes things come up and either you or your guest has a change of plans. To keep things running smoothly, here’s helpful info on how to cancel, what happens if you do, and how to use the Resolution Center.

If your guest makes changes or cancels their reservation

Your guest can send you a trip change request to change the length of their reservation, their reservation dates, or number of guests. You can accept or decline their request, or even send your own trip change request with proposed edits.

If your guest cancels, we’ll notify you and automatically unblock the dates on your calendar so you can host other guests. But what about your payout? If you’ve hosted before, it’ll be released to you 24 hours after your guest’s scheduled check-in time. If this is your first time hosting, we may hold it until 30 days after the reservation was confirmed.

Responding to a guest’s trip change request
Learn what happens when a guest wants to change the details of their confirmed reservation (ex: shorten their trip or add nights).

If a guest cancels
Find out how payouts, refunds, and your calendar are affected if a guest cancels their reservation.

Your payout if a guest cancels
Read what happens to your payout if a guest cancels (either before or during a trip).

When you'll get your refund

Find out how long it takes to receive your money, depending on your payout method.

If you make changes to your guest’s reservation

You can edit a reservation before or during your guest’s stay. Send your guest a trip change request proposing your new dates, price, or number of guests. You can even suggest they stay in a different place, if you have more than one listing. Just know that your guest will have to accept the change before it's confirmed.

Modifying a reservation as a Host
How to submit a change request to your guest and when it will be updated.

How the Resolution Center helps you
Learn how the Resolution Center lets you request or send money for things related to your Airbnb trip.

Refund your guest
Find out how you refund a guest, before, during, or after a stay.

If you cancel your guest's reservation

Because cancellations disrupt guests' plans and impact confidence in the Airbnb community, try to host all reservations. If you can’t, go to the Today tab and select the reservation you want to cancel or change, but know that if you do cancel, penalties are involved—things like a cancellation fee or a blocked calendar.

Sometimes, unexpected events and emergencies pop up at the last minute. If you need to change a guest’s reservation within 24 hours of check-in or during their stay, just send your guest a trip change request. If you need to cancel your guest’s reservation within 24 hours of check-in or during their stay, you’ll need to contact us for help with that.

Canceling a reservation as a Host
Read about how and when you can cancel a reservation.

What happens to your guest if you cancel their reservation
Read about how and when you can cancel a reservation.

Cancellation penalties for Hosts of stays
Learn about penalties applied for Host cancellations.